Monday, September 13, 2010

What the Eff?

Josh's phone reached its end today.  It has been sputtering about for a few weeks now.  This time it just will not turn back on at all.  We went to at&t (he has a Blackberry) and as soon as we walk in the guy asks what he can do for us.  We say that the phone shut off and won't turn back on.

The guy's exact response: You need to upgrade.
Us: No, sorry, we are not interested in that.
Guy: Why? Huh? Why do you say that? (forcefully)
Us: We really can't afford to do that right now.  Also--the plan doesn't end until December anyway and we hadn't planned to renew it.
Guy: Well you can get one of the two new Blackberry's for either $230 or $300 with a $100 mail-in-rebate.
Us: Is there anyway you can look at the phone to see if there is a mechanical issue?  We would like to see if it can be repaired or if the battery is broken or something...
Guy: Well an average lifetime for a Blackberry is about 2 years, so it's right on track.
Us: Thanks for all your help.

So we left.  Josh currently does not have a working phone at all. We don't know what to do.  We really wanted to switch providers in December when the plan ends because we have had some bad luck with at&t.  But if we get a new phone now, we will need to renew another 2-yr contract.  Crap.  So we are going to sleep on it and go back in tomorrow to see if we can talk with someone who is more helpful.

On the bright side, thanks to Maryland's Election Day, I do not have to work!  And yet another funny quote from today in a kindergarten class:

Me (speaking in an obnoxiously high squeaky voice): Who can tell me if this is a high voice, a low voice, or a whisper voice?
 Little Kindergarten Girl: Necklace?

1 comment:

  1. Call the 800 number for At&t and don't give up until they help you. That's bull! Lol.